Terms of Service

01Who you contract with

Work booked through this site is carried out by KDL SOLUTIONS PTE LTD (UEN 200711681W), a Singapore company registered since 2007 and trading as Best Handyman 24/7.

These terms apply when you accept a quotation or ask us to start work. On larger projects we issue a separate written quotation and scope — where that document says something different, it takes precedence over this page.

02Quotations and site visits

Site visits and quotations are free. You are not committing to anything by asking us to come and look.

A quote given over WhatsApp is based on what you've described and the photos you've sent, so it stays subject to what we find on site. Where the job can't be priced from a photo, we'll say so and arrange a visit instead.

The final price is confirmed with you before any work starts. If we can't hold a quoted price — a part has gone up, or the job isn't what the photo showed — you hear it before we begin, not after.

03Prices, call-out and payment

Prices published on this site are starting prices in Singapore dollars for straightforward work. The actual price depends on the job.

• The site visit and the quotation cost nothing. Our minimum charge of $50 applies to work carried out, not to coming to look.
• Payment is due on completion, by PayNow, bank transfer or cash. Corporate payment terms are available where we've agreed them in advance.
• Parts and materials we supply are charged as quoted.

04Scope of work and variations

We quote for the work described, and that's the work we do.

Jobs in older properties sometimes turn out bigger than they looked — a leak traced back to a pipe behind a wall, wiring that isn't what the previous contractor claimed. When that happens our technician stops, explains what he's found, and quotes the extra before continuing. Nothing outside the agreed scope gets done, or charged, without your go-ahead.

If you'd rather not proceed at that point, you pay only for the work already completed.

05Access and site conditions

For the appointment to go ahead we need someone aged 18 or over to let us in and be contactable while we're there, along with working power and water where the job needs them.

Clearing the area around the work helps — furniture moved back, anything fragile put away. Our technicians take care, but a crowded work area is how accidents happen.

If nobody is home at the agreed time, or the site isn't ready for us to start, we may have to reschedule and a charge for the wasted trip may apply.

06Materials and parts

We can supply the parts, or you can buy your own and we'll fit them — plenty of customers do, particularly with lights, taps and water heaters.

• Parts we supply carry the manufacturer's product warranty, which we'll pass on to you.
• Parts you supply are your own to claim on. Our workmanship warranty still covers the way we fitted them.

We won't install something we judge unsafe or unsuitable for the spot it's going in. If that's the case, our technician will tell you why on the day rather than fit it and leave you with the problem.

07Workmanship warranty

Installation work carries a 3-month workmanship warranty from the date it's completed. If our work fails within that period, we come back and put it right at no charge. Products we supplied are covered by their manufacturer's warranty, which usually runs longer.

The workmanship warranty doesn't cover:

• Misuse, accidental damage, or the item being altered by someone else afterwards
• Normal wear, and consumable parts that are expected to be replaced over time
• Faults that were already there, or defects elsewhere in the property that we were not engaged to fix
• Damage from causes outside the work — flooding, power surges, pest damage, or building defects

Tell us as soon as something looks wrong. A small fault chased early is usually a return visit; the same fault left running can turn into a bigger repair that the warranty won't stretch to cover.

08Cancellation and rescheduling

Plans change, and we'd rather you told us than left us guessing. Let us know as early as you can and we'll move the booking at no cost.

If the team has already travelled to you, or materials were bought specially for your job, we may charge for those. We'll tell you the amount before charging it.

09Permits, HDB and building rules

Some work needs permission before it can start — HDB renovation permits, approval from your condo's management, or written consent from a landlord. Getting that permission is the property owner's responsibility, though we'll tell you when we think a job needs it.

Noisy work has to fall inside the hours your estate or building allows, and we keep to those hours.

Electrical work is carried out under KDL Solutions' BCA registration as an electrical contractor (workhead ME05, Grade L1). Work that requires a Licensed Electrical Worker or an SP Group application is handled accordingly, and we'll say so at the quotation stage rather than at the door.

10Liability

We're insured, and we take responsibility for damage our own work causes. Tell us straight away if something's been damaged so we can look at it while the evidence is fresh.

What we can't take responsibility for:

• Faults and defects that were already present before we arrived
• Pipes, cables or structures concealed in walls, floors or ceilings that couldn't reasonably have been detected before starting
• Indirect or consequential losses — lost income, lost time, or the cost of alternative accommodation

Except where Singapore law does not allow it to be limited, our liability for any job is capped at the amount charged for that job.

11Complaints, changes and governing law

If you're unhappy with the work, call us on +65 8904 0283 and give us the chance to put it right. That's nearly always faster than anything else you could do, and it's the point of the warranty.

We may update these terms. The version published on this page at the time you accept a quotation is the one that applies to your job.

These terms are governed by the laws of Singapore, and the Singapore courts have jurisdiction over any dispute arising from them.